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Policies

Policies

At Resound School of Music, we are so privileged to have the opportunity to serve customers just like you. We often get questions surrounding our school policies so we’ve included them below. We have tried to keep things simple, but if you have any questions, please don’t hesitate to contact us and we’d be happy to answer them.

To download a PDF copy of our school policies, click here.

Scheduling and Cancellations
Registration
During the Lesson
Payment
Our Satisfaction Guarantee

1. Lessons are scheduled to occur on the same day and time every week, except on stat holidays and during Winter Break. Once you have confirmed your lesson time with us, that weekly time slot will be reserved for you in your teacher’s schedule.

 

2. If you need to cancel an upcoming lesson, visit our cancellation form at resoundschool.com/cancel. Completing this form will ensure the fastest response, as it will immediately notify your teacher of your cancellation by both phone and email. Please note that:

 

a. We do not offer refunds for missed lessons;

b. If you have provided your teacher with at least 24 hours notice, you are eligible for 1 of 2 allowable makeup lessons per school year.

 

3. Occasionally students forget about a lesson and are not home at the scheduled time. The teacher will remain and wait at the students’ home for half of the length of the lesson before leaving. If the student shows up within that time, the teacher will teach the remainder of the lesson. Otherwise, the lesson is considered a “no-show” and will be forfeit.

 

4. In the rare event that a teacher is not able to teach a scheduled lesson due to sickness, traffic, extreme weather, etc. and we are not able to provide a suitable substitute teacher, we will work to schedule a make-up lesson for another time at your convenience.

 

5. Due to the nature of traveling between student’s homes, please prepare for the teacher to arrive within 5 minutes on either side of the scheduled lesson time. (i.e. if your lesson time is at 3:30, you can expect your teacher to arrive anytime between 3:25 and 3:35)

 

6. Many students have plans on national holidays, so we take them off as well. You can find our exact school schedule on the calendar located here.

1. We offer a rolling registration throughout the year, so you can register for lessons at any time.

 

2. We have a minimum registration of 2 months, and require 30-days notice to discontinue lessons.

 

4. Keep in mind that all music lessons are scheduled to continue into the summer months. If you wish to take time off music lessons in the summer, we ask that you please provide the office with 30-days notice. If we are not notified in time, you may be charged for the upcoming month’s lessons.

 

5. Scheduling priority is given on a first-come-first-served basis.

1. A parent/guardian or other adult (18+) must be home for the duration of all lessons involving minors. If an adult is not present, the teacher is required to leave and that lesson is considered a “no-show”. Parents are welcome but not required to observe any or all of the lessons at their discretion.

 

2. As a mobile music school, our teachers must adhere to a strict schedule and driving route. In order to arrive to their next lesson on-time, teachers must leave as soon as each lesson has finished. If you need to speak with the teacher for any reason, it must be done so prior to the end of the scheduled visit, and is included as part of the lesson time.

1. Lesson payment is made monthly through pre-authorized credit card. Payments will be processed on the 1st day of each month for all music lessons schedules in that month. You will then be sent an emailed receipt for the transaction. Payment is set to cycle again each month unless you have notified us otherwise 30 days in advance.

 

2. Tuition for lessons is a flat-monthly tuition based on the length of the lesson. This rate will remain the same each month, so you will always know how much you are paying for your music lessons.

 

3. If for any reason a student chooses to discontinue their lessons, we require 30-days notice in writing. Any scheduled lessons during that time will be charged as usual.

 

4. There is a yearly registration fee of $35 per student. This helps to cover the cost of student binders, photocopies, and recitals throughout the year.

 

5. Any music books or supplies that the teacher recommends are an additional cost, and can be purchased from a local music store.

1. We offer a 100% risk‐free customer happiness guarantee. If you are not completely satisfied with your first music lesson, we will work with you to assign you a new teacher at no additional cost.

 

2. If you try us out and decide Resound is not the right fit, then we will refund you for your first month of lessons, no questions asked. That’s the Resound promise.

Request your free in-home consultation today!